Frequently Asked Question
What materials do you use?
All designs feature premium, weather-resistant artificial greenery and florals. These lifelike materials are chosen for their beauty, durability, and sustainability — no watering, wilting, or maintenance required.
How long is the rental period?
Each design is installed for approximately three months, aligning with the season. For example, Winter installs run mid-November through February.
What happens after the season ends?
We’ll return to remove, clean, and store your decor — then install your new seasonal design at the start of the next cycle. You don’t have to lift a finger.
Do you offer custom or add-on options?
Yes! You can personalize your design with add-ons such as additional wreaths, planters, or lighting. Custom requests are welcomed — just note them during booking or contact us directly.
What areas do you serve?
We currently serve the Cincinnati area and surrounding neighborhoods. If you’re nearby but unsure, reach out — we’ll do our best to accommodate your location.
What if I need to cancel or reschedule?
Cancellations made more than 7 days prior to installation are refundable, less a small service fee. Cancellations within 7 days of your scheduled install are non-refundable. If you need to reschedule, we’ll do our best to accommodate your preferred date.
Who owns the decor?
All decor items — including wreaths, planters, rugs, and accessories — are owned by Welcomed by Design and provided as part of your seasonal rental. Clients are responsible for any loss or damage during the rental period.
